ATM Managed Services for Financial Institutions

Customer engagement. Regulatory requirements. New technology. There’s no doubt your financial institution is pulled in many directions. How do you solve the challenge of managing your core business while addressing these and other pressing concerns? When it comes to one area of your business – managing your ATM network – Cardtronics has the solution.

Simplify ATM Operations

As the costs and risks of maintaining your own ATM network – on- and off-premise – continue to rise, our ATM Managed Services solutions present an exciting opportunity to strengthen this area of your business without the associated time, monetary, and personnel investments.

Outsource the operations and management of your ATM network to Cardtronics but retain insight and control over its cost, status and reliability. That means you focus more on ATM strategy and less on implementation. You center your attention on your customers’ experience and less on day-to-day operations.

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The Right Fit

Based on your institution’s specific needs, Cardtronics will tailor an ATM Managed Services program that best addresses your business goals. Together, we’ll build a program with outsourcing options such as:

  • Operation and management of your existing ATM fleet – on and/or off-premise
  • ATM services such as equipment purchasing, maintenance, cash management and processing
  • Branding Cardtronics’ retail-based ATMs to cost-effectively expand your market

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ATM Managed Services at Work for You

Strengthen your financial position:

Decrease expenses while increasing operational efficiencies. Establish a brand presence in new markets. Build up existing markets at less cost than opening new branches.

Simplify operations:

Transfer technology, compliance, and regulatory responsibilities to Cardtronics. Remove the burden of managing multiple vendors.

Improve ATM stability:

Leverage Cardtronics’ expertise to improve the stability of your ATM fleet.

Expand customer access:

Optimize your retail footprint and overall customer satisfaction through our points of presence solutions and surcharge-free network.

ATM Managed Services FAQs

Top 10 Frequently Asked Questions

In a nutshell, it enables financial institutions to leverage Cardtronics’ infrastructure, expertise, scale and product portfolio to improve their ATM channel effectiveness and efficiency. ATM Managed Services include a spectrum of services – from individual operational components to the complete ATM program. The extent of the services deployed largely depends, and is typically tailored to, the business goals and strategies of the individual institution.

Financial institutions are increasingly turning away from branch and ATM management and headed towards a more strategic distribution model across all channels – physical, digital and interactive. The financial institution of the future is looking to simplify and reduce costs but ensure seamless delivery; provide convenience, choice and control through multiple digital banking channels; create “customer empowerment” through innovation; and provide consumer “self-fulfillment” through personalization and data intelligence.

To meet these changing demands, ATM Managed Services enables financial institutions to:

  • Decrease expenses and increase operational efficiencies
  • Focus more on the customer and their experience and less on operations
  • Sell more product/services and provide greater value for customers and shareholders
  • Focus on ATM strategy instead of on ATM management
  • Utilize technology and ATM staff more efficiently
  • Remove the burden of managing multiple vendors

Yes! Community, regional, and national financial institutions across the U.S. and worldwide are moving part or all of their ATM fleet management and operations to a managed services model. For example, Pentagon Federal Credit and Appalachian Community Federal Credit Union have moved the complete management of their branch and off-premise ATMs to Cardtronics. TD Bank outsources a large group of its off-premise ATMs.

A reputable vendor enables you to relinquish control yet retain control. How? The vendor takes over the management of your ATM fleet but gives you visibility into its operations through an easy to use, online, real-time management portal with access to hundreds of reports. Your cardholders want easy, immediate access to cash and the ability to make deposits. Our transparent portal ensures you deliver the flawless experience they require.

Yes! You can outsource the management of your off-premise ATMs in the first instance and then expand managed services to your branches’ on-premise ATMs using a phased approach. ATM Branding at retail sites can also be provided, along with services that not only improve financial and operational processes but extend your market presence. Services offering upgrades or replacement of aging and non-EMV compliant ATMs with new EMV compliant ATMs are also available – in many cases with image-deposit capability and improved uptime.

Typically the vendor conducts detailed discovery sessions with the institution – usually on-site with appropriate financial institution staff members – over the course of a few days. The vendor provides the institution with a detailed discovery analysis that includes results as well as recommendations. If all is satisfactory, the vendor develops a Statement of Work proposal that includes pricing and a project plan for deployment.

Deployment time depends on the managed services your financial institution requires. ATM Managed Services includes a variety of services at different levels. Cardtronics works closely with your financial institution to ensure a timely deployment of those services.

A trusted name in the financial services industry, Cardtronics is the #1 owner/operator of hundreds of thousands of non-financial institution ATMs across three continents. As the world’s largest ATM owner, we have the same owner-centric mindset as our financial institution clients. We know the importance of each transaction and the fact that every cardholder is adversely impacted when an ATM is down. This is a very different philosophy to that of the ATM servicer whose goal is simply to maintain an ATM and/or load it with cash. Regardless of the ATM Managed Services solution your institution requires, you’ll benefit from the economies of scale we’ve built, our considerable technical expertise, and the practical experience gained from maintaining a wide-reaching ATM network, 24x7x365.

Cardtronics ATM Managed Services is for financial institutions that place high value on providing innovative, growth-oriented, low-cost, secure ATM services to account holders but need to focus their own resources on core, higher-margin business. With Cardtronics you:

  • Leverage Cardtronics’ operational scale and proficiency to lower your costs and achieve greater efficiencies
  • Achieve operational excellence and better vendor accountability while maintaining flawless delivery via our business optimization tactics, exemplary vendor management processes and real-time, in-depth fleet reporting
  • Optimize your footprint and overall customer satisfaction through CATM’s combination of ATM Managed Services, surcharge-free networks and unrivaled retailer ATM distribution branding programs
  • Improve “customer empowerment” with simplified, relevant channel experiences: expand ATM features and functionality, improve channel integration and increase customer personalization through meaningful data intelligence
  • Are assured of a highly secure ATM platform along with policies and procedures that adhere to stringent regulatory and technology requirements central to our ATM Managed Services offering.

It’s vital your ATM fleet is available to your cardholders when and where they need it. Cardtronics’ Zero Transactions Process methodology ensures stringent monitoring capabilities, advanced metrics for identifying and resolving ATM system faults (cash outages, printer malfunction, communication issues, etc.) and remote resolution ability to deliver superior ATM uptime performance. We also have robust disaster recovery capabilities. We operate on an Active-Active platform which means that should your ATM go down, our platform fails over almost immediately to a parallel active platform to ensure no downtime. Security is an absolute priority for us and we invest time and money into both corporate and ATM layers of security. Our InfoSec Team sets the bar in the ATM industry as we continue to invest in the future and its security.

We are a publicly traded company and therefore highly regulated and closely watched in the same way financial institutions are. We are held to the same standards as financial institutions and possess the compliance certifications required, such as PCI. This is unlike many ATM deployers who are not PCI certified – it’s their partners that hold the certification.

Selecting a partner that’s a good fit with your institution is paramount to a successful ATM Managed Services strategy. These are a few basic questions to ask any vendor:

  • Which ATM services do you provide?
  • How well do you understand our business and the objectives we want to achieve?
  • Do you deploy ATM Managed Services on a phased basis that fits our strategic and financial goals and objectives?
  • How experienced are you at maintaining and processing ATMs fully managed by your company, including ATMs you own?
  • How long have you been outsourcing cash dispenser and imaging ATMs, and for how many clients do you do perform this service today?
  • How secure are your ATM systems?
  • What customer support services do you offer?
  • Can I get anytime, anywhere access from any device to my ATMs?
  • What Networks do you participate in for processing transactions as well as networks within any shared branches for deposits?
  • In what ways are you constantly evolving and innovating with the latest trends in the ATM industry?
  • What additional channels of revenue are available by completely outsourcing my ATM’s?